Healthcare Customer Support Specialist from ALTA IT Services
Washington, DC 20065
About the Job
ALTA IT Services is staffing a Healthcare Customer Support Specialist to support a leading health insurance customer. The individual is responsible for ensuring that members are getting their problems resolved quickly and efficiently. Accurately updating members information in a timely manner. This is a great role for the holidays, as it’s a 3-month contract. You must reside in one of the following states: D.C., MD, or VA.
Pay: $23.75/HR
100% remote
Orientation onsite in D.C. or Baltimore, MD
Must have healthcare experience and customer service
Responsibilities:
- Operate on multiple computer applications to assist call.
- Contribute towards the Center's achievement of providing exceptional customer service.
- Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
- Focus on and demonstrate customer- centered goals and objectives
- Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
- Complete projects in established timeframes, as deemed necessary
- Maintain and recognize cultural differences/sensitivity
- Other tasks as assigned.
- Maintain and recognize cultural differences/sensitivity.
- Accurately enrolling members in a timely manner.
- Make changes to membership records, research and resolve enrollment system discrepancies.
- Identify any abnormalities with the members plan.
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