Healthcare Operations Lead - Remote - CornerStone Staffing

REMOTE JOB OPPORTUNITY!We are on the lookout for Team Leads to become part of our expanding team! Join a leading company in the healthcare sector. We're experiencing growth and entering our busiest season, so we need passionate individuals who are dedicated to the healthcare field and committed to providing outstanding customer service!If you have experience as a Healthcare Operations Team Lead,APPLY TODAY!

Job Title:Healthcare Operations Lead

Location:Fully Remote - equipment will be provided

Applicant must reside close to the following States and Zip Codes to be considered for this role:

TX (75056), NC (28217), FL (32746)

Length of Role:Position starts September 30th, 2024 and will end sometime in February 2025

Based on the needs of the business candidates can be considered for full-time employment after the temporary time ends

Pay: $20-22/hr (based on experience)

Schedule:Monday through Friday. Must be able to work 7am 7pm CST or 8am 8pm EST

Must be able to work all shifts in that time frame

Candidate must be flexible to work Saturday's if needed

Description:

The Healthcare Operations Team Lead provides daily support and coaching to remote staff performing Benefit Verifications within a Micro-Hub. They help the Supervisor and Area Director or Manager meet the team s productivity goals, customer service standards, and quality control measures for all projects.

Primary Duties And Responsibilities:

• Provide daily instructions to team members on processing Benefit Investigations

• Offer coaching and support to resolve issues for team members during benefit investigations

• Monitor seasonal employee performance to ensure tasks meet client service level requirements

• Conduct daily monitoring of employee production to ensure performance standards and quality control measures are met

• Assist the Supervisor and Area Director/Manager with training initiatives to prepare Reimbursement Specialists to meet performance benchmarks

• Escalate issues to the Supervisor as needed

• Help develop program training documents

• Ensure open communication with staff

• Identify and propose solutions for program issues to the supervisor

• Maintain positive relationships with internal and external customers

• Perform related duties as assigned

Requirements:

• Preferred: 2+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub, physician s office, healthcare setting, and/or insurance background

• 1+ years of supervisory or leadership experience

• Highly desirable: Experience in processing benefit investigations in a fast-paced dynamic environment

• Minimum: High School Diploma or GED / Preferred: Bachelor s Degree

• Highly desirable: Experience in directing a remote workforce

Minimum Skills, Knowledge and Ability:

• Strong interpersonal skills and attention to detail

• Ability to grasp and apply supervisory and coaching concepts and best practices

• Ability to manage multiple tasks and meet deadlines

• Working knowledge of Microsoft Office

• Ability to resolve associate issues effectively and efficiently

• Proven ability to appropriately escalate issues to management

• Provides a climate for motivation and support

• Ability to appropriately delegate tasks

• Ability to work remotely

Application Process includes:

• Background check

• Virtual interview

• Basic clerical assessments

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to registerbutton to complete the application andselect the office location closest to you.

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