HealthCare Scheduler at Interim HealthCare Personal Care and Support
Grand Rapids, MI
About the Job
Are you passionate and ready to discover the difference you can make with a rewarding job that provides a sense of accomplishment and gratification?
If this describes you, then Interim Healthcare wants you to be a part of our team. We strive to fulfill the aspirational goal of creating the absolute best experience with every person through all patient interactions, and we believe it begins with our employees.
Assists the Franchisee in providing staffing coordination and serve as a single point of contact for clients and staff to ensure expectations are met or exceeded. This is a full time in office position with benefits, 7:30a-4:30p (Mon-Fri) with an on call rotation a couple of times per month.
Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. Our Schedulers/Customer Service Representatives (CSRs) are the first point of contact for our clients and staff, and use their knowledge of patients needs to match and schedule qualified aides, and other providers, to our clients.
What you will do:
- Schedule visits based on staffs availability and openings provided by our clients
- Communicate staff availability with clients and family members
- Manage staff members. Communicate with them our needs. Communicate where they can improve on the job or when they get a compliment from a customer.
- Perform reviews with current staff members. Coordinate performance reviews.
- Contact clients, family and staff regarding day-to-day changes in scheduling needs.
- Provide excellent customer service to associates and clients alike.
- Perform administrative functions, such as: word processing, photocopying, filing, reception/telephone duties, etc.
- Email and mail schedules to clients and staff.
- Provide backup assistance for recruiting department.
- Ensures compliance with all federal, state and local government laws and regulations as well as policies and procedures of Interim HealthCare.
- Assist with hiring new staff members.
- Call on references checks for new employees.
- Answer phones as needed.
What we're looking for:
- Medical/Healthcare scheduling experience
- Home Healthcare or Staffing experience, preferred, not required
- Strong technical skills; Proficient in Microsoft Windows and Office suite, scheduling systems, and other healthcare-related software.
What we offer:
- Competitive compensation, benefits, and incentives
- Weekly Pay
- A dedication to work/life balance
- A team work environment
#personalcare
Company Overview:
Interim HealthCare is America's leading provider of home care, hospice and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time.
- If you're looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner!
