Heavy Equipment Technician at PeopleShare Inc

PeopleShare is looking for a heavy equipment mechanic who is ready to put down the tools and transition to a technical support role! In this role you will provide over the phone diagnostics for customers that call in for service needs in a call center environment for a material handling supplier. The ideal candidate would have at least 3 years of experience maintaining heavy equipment and machinery.

Job Details:
Schedule: Monday - Friday, 8am-5pm
Pay: $24-$28/hour

Responsibilities:
• Manage inbound and outbound calls in a timely manner
• Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives
• Troubleshooting of hydraulic and electrical circuits and systems
• Program control boxes (ECU's - electronic control units, etc.)
• Seize opportunities to upsell products, provide Spare Parts Numbers and Prices
• Provide Warranty assistance
• Run reports in ERP system RMA and parts shipping delays, etc.

Skills:
• Ability to read schematics (e.g., hydraulic, electric, and electronic) and exploded diagrams
• Technical knowledge (electrical, mechanical, hydraulic, electronic)
• Computer skills - ability to navigate through ERP systems, Microsoft Office, and manage multiple software platforms on different monitors
• Familiarity with CRM systems and practices

Experience:
• Technical degree in equipment support (maintenance on trucks or heavy construction equipment)
• Minimum 3 years of construction equipment experience (Hydraulics, Electrical schematics)

IND30
Requirements: Job Type: Permanent Post Date: 10/08/2024