Heavy Rents/YPS Technician - HVAC Experience Needed at Yancey Bros. Co CAT
Austell, GA
About the Job
Who We Are:
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
This position is responsible for service support of our Caterpillar Power Systems Rental Product line
Duties will include the maintenance and troubleshooting of engine, electrical and related systems.
General Description of Responsibilities (other duties may be assigned):Provide support for YPS Rental products through technical evaluations, troubleshooting, and problem solving.
Repair and maintain YPS rental fleet to include mobile generators, air compressors & temperature control equipment.
Provide guidance, assistance, and training to service technicians and customers as requested.
Communicate cost, service and reliability issues from Shop and Field to office personnel.
Write full reports on findings from field service events, with detailed, clear, concise information.
Communicate daily clear comprehensive reports regarding assigned units.
Represent the Power Systems Rental group in the shop and field.
Additional Responsibilities:Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should be able to understand basic features and benefits on all building construction products and be able to accurately articulate this information to the customer, both over the phone and in person
You should possess a strong sense of urgency and desire to provide superior customer service
The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:High school diploma or related equivalent required
Three years of “Rental Product” experience or accepted alternate
Required Qualifications/Skills:Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Experience with Diesel engines, Air Compressors and Temperature Control products.
Good working knowledge of power generation components, compressed air systems and fuel systems.
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Ability to think and reason for one’s self
Preferred Qualifications/Skills: Technical Degree or Certification a plus
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros
Co
offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
This position is responsible for service support of our Caterpillar Power Systems Rental Product line
Duties will include the maintenance and troubleshooting of engine, electrical and related systems.
General Description of Responsibilities (other duties may be assigned):Provide support for YPS Rental products through technical evaluations, troubleshooting, and problem solving.
Repair and maintain YPS rental fleet to include mobile generators, air compressors & temperature control equipment.
Provide guidance, assistance, and training to service technicians and customers as requested.
Communicate cost, service and reliability issues from Shop and Field to office personnel.
Write full reports on findings from field service events, with detailed, clear, concise information.
Communicate daily clear comprehensive reports regarding assigned units.
Represent the Power Systems Rental group in the shop and field.
Additional Responsibilities:Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should be able to understand basic features and benefits on all building construction products and be able to accurately articulate this information to the customer, both over the phone and in person
You should possess a strong sense of urgency and desire to provide superior customer service
The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:High school diploma or related equivalent required
Three years of “Rental Product” experience or accepted alternate
Required Qualifications/Skills:Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Experience with Diesel engines, Air Compressors and Temperature Control products.
Good working knowledge of power generation components, compressed air systems and fuel systems.
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Ability to think and reason for one’s self
Preferred Qualifications/Skills: Technical Degree or Certification a plus
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros
Co
offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
