Help Desk Analyst - Creative Financial Staffing

Help Desk Analyst

We are offering an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Help Desk Analyst. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related assignments this opportunity may be perfect for you. If you are a Help Desk Analyst looking for a company where everyone works together and 'wears a few hats', 'rolls up their sleeves' to get the job done apply now.

Essential Job Functions of Help Desk Analyst:

* Provide technical assistance
* Troubleshoot and support issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets
* Ask questions to determine nature of problem and help walk customer through problem-solving
* Install, modify, and repair computer hardware
* Follow up with customers to ensure issue has been resolves
* Run reports to determine malfunctions that continue to occur
* Document all incidents and occurrences using clear, concise, and detailed notes

Ideal Help Desk Analyst will possess the following skills:

* Excellent communication and interpersonal skills to work with clients
* Basic understanding and knowledge of networking technologies
* Proficient with Windows and Mac OS
* Ability to work and learn independently

Requirements of the Help Desk Analyst :

* O365, Active Directory and Salesforce experience a PLUS
* Must have clean DMV
* Must be able to pass a background check