Help Desk Analyst at TEKsystems

Description:

M365 experience:

• Understanding of Outlook – user signature, shared mailboxes, offline files, reviewing old profiles

• Microsoft MFA troubleshooting

• Proficient in creating new Outlook Desktop Profiles

• Proficient in Mobile Device (Android/IOS) Outlook Setup

• Familiarity with m365 admin console

• Familiarity with m365 AAD environment and with Active Directory in general

• Familiarity with Sharepoint/Onedrive (user level) sync and connection

• Troubleshoot mailbox issues for users

• Provide detailed troubleshooting information for m365 related issues that need escalation

Cisco Cloud Calling (Jabber/Webex Cloud) Software:

• Webex and Jabber Software Install and Setup

• Headset setup

• Voicemail pin reset

• Troubleshoot Webex/Jabber related issues for users

• Provide detailed troubleshooting information for Cloud Calling related issues that need escalation

End User Compute (Laptop) Deployment:

• Strong understanding of Microsoft Windows OS and MS Office Products

• Familiarity with MS Intune

• Some experience with joining endpoints to MS AAD/Intune

• Familiarity with Zscaler and SSL VPN (i.e. Cisco AnyConnect)

• Familiarity with Apple desktop operating systems

• Familiarity with User Acceptance Testing (UAT) – work with user to test functionality of new endpoints. This includes business applications and printing and scanning

• Internet Browser familiarity – export/import favorites

• Have ability to assist user with out of the box setup of hardware (laptops, docks, headset, peripherals)

• Install additional software on endpoints

• Install proper printer/scanner drivers

• Troubleshoot all endpoint related issues

• Provide detailed troubleshooting information for EUC related issues that need escalation

Experience Level:

Intermediate Level

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.