Help Desk Analyst II - Robert Half

Description Robert Half Technology is seeking an experienced IT Support Specialist II to support a client in the videogame industry. The ideal candidate has a strong technical background with a customer-focused approach, adept at resolving issues in a timely manner while maintaining excellent communication skills. Duration: 6-month contract (with potential to extend to 12 months) Schedule: Monday-Friday (8-5pm) Location: 100% onsite in Downtown Bellevue, Washington Responsibilities: + Provide comprehensive support through a ticketing system (Jira preferred), addressing issues such as hardware malfunctions, application support, workstation setups, imaging, software issues, triaging, and walk-up support. + Assist in day-to-day troubleshooting for Windows and MacOS environments, Active Directory, Microsoft Office 365, and basic networking tasks. + Collaborate with the team in regular meetings to discuss ongoing technical issues and share updates. + Escalate complex issues to the appropriate support tiers when needed and ensure effective follow-through on all tickets. + Communicate complex technical information in a simplified manner for end users. + Build and maintain strong relationships with both customers and team members, emphasizing empathy and customer service in all interactions. Requirements + 5+ years of experience in IT support or a related technical support role. + At least a few years in supporting at a Tier II capacity. + Proficiency in Windows and MacOS, Active Directory, and Microsoft Office 365. + Basic networking knowledge and familiarity with ticketing systems (Jira preferred). + Excellent written and verbal communication skills, with a strong ability to translate technical information for non-technical users. + Customer-focused approach with demonstrated empathy and compassion. + Team player who excels at building positive relationships with colleagues and customers alike. Nice-to-Haves: + Experience with SCCM and JAMF. + Familiarity with Adobe Creative Cloud Suite (installation and support). Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .