Help Desk Analyst - Robert Half

Description Robert Half is searching for an Entry-Level Help Desk Specialist for a banking client located in Renton, Washington. The primary responsibility of this Help Desk Specialist is to assist internal end-users with any tier I technical issue they may have by working through a ticketing queue, answering the phone, and responding to users via email. This is a short-term contract (4-months) that has the potential to extend longer based on performance and client need. Additionally, this role would be 100% onsite in Renton, WA. Responsibilities: + Provide excellent customer service. + Complete user requests and routine troubleshooting scenarios, such as password resets, answering "how to" questions, and providing general information on supported systems. + Provide 1st tier support for internal staff, responding to tickets and calls. + Troubleshoot and provide instructions over the phone or deskside. + Maintain hardware including workstations and phones. + Prioritize work based on the severity level of the situation and related time sensitivity. + Accurately identify and document issues in ticket management system. + Liaise with vendors and other IT personnel for problem resolution. + Communicate well and fluidly using text-based forms of communication (Email, SMS, IM). + Successful completion of required compliance related training within prescribed timelines. + Must be highly organized and presentable for business class clients. + Other duties as assigned. Requirements + Bachelor or Associate degree in an IT related field or at least 1 year of experience in an IT Support role + Familiarity working with Windows OS and Active Directory + Excellent verbal and written communication skills + Willingness to learn Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .