Help Desk Analyst - Ztek Consulting INC

Job Title: Help Desk Analyst

Location: Richmond, VA

Position Type: Contract

Duration: 6 / 12 Month

Work Type: Onsite

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Job Description:

Troubleshoot, track and remediate issues on end user computing hardware and software systems.

-Provide Tier 1/11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW).

-Advocate for the user and systems that allow for greater efficiencies within the scope of security standards.

-Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems.

-Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applications, peripheral devices, and network copiers, printers, and fax machines.

-Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker. Review queue, action or assign those for VDEM IT Help Desk, and escalate as needed.

-Provide maintenance and update of all VDEM end user computing devices (laptops, desktops, peripherals, and network accounts, etc.).

-Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs.

-Coordinates, tracks and updates hardware assets information in the CMDB (system of record).

Provides timely and effective communications regarding readiness status within assigned deadlines.

ABOUT Ztek:

Website: www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.