Help Desk Analyst at TEKsystems

Description:

Summary of position:

The Desk Side Support Technician will be responsible for providing technical support to end-users for a client of TEKsystems as well as those remotely based across North America. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware and software issues for employees in a timely and efficient manner. The role requires a efficient level of technical proficiency and excellent communication skills, as the Desk Side Support Technician will interact with users at all levels of the organization.

Key Responsibilities:

• Provide on-site technical support for end-users.

• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.

• Resolve technical problems in a timely and efficient manner to minimize downtime.

• Install, configure, and maintain desktop and laptop hardware and software, including operating systems, applications, and peripheral devices.

• Communicate technical information to end-users in a clear and concise manner.

• Collaborate with other IT teams to resolve complex technical issues.

• Document all technical support activities in the ticketing system.

• Contribute to the development of knowledge articles and other support documentation.

• Participate in the testing and deployment of new hardware and software.

• Stay current with emerging technologies and industry trends.

Top Skills Details:

Windows 10,desktop,support,troubleshooting,service desk, help desk support, customer service

Additional Skills & Qualifications:

Qualifications:

• High school diploma or equivalent required; technical degree or certification preferred.

• 1+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications, and desktop hardware.

• Knowledge of networking and telecommunications technologies.

• Excellent customer service and communication skills.

• Ability to work independently and as part of a team.

• Strong problem-solving and analytical skills.

• Ability to lift and move computer equipment weighing up to 50 pounds.

Experience Level:

Entry Level

Benefits: 

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.