Help Desk Coordinator - Crescens Inc.
Trenton, NJ
About the Job
Job Title: Help Desk Coordinator
Location: Trenton, NJ
Duration: 3+Months
Type: Contract
Notes:
**Position is a hybrid model.
Shift needed is: Tuesday thru Saturday. This includes Monday-Friday 8:30 am - 4:30 pm and Saturday 7:00 am to 3:00 pm.
**8There will be two weekday remote days and remote on Saturday. First few weeks will be onsite for trainng.
**35 hour work week. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the Client procedures and system will be provided.
Job Description:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
Skills:
Location: Trenton, NJ
Duration: 3+Months
Type: Contract
Notes:
**Position is a hybrid model.
Shift needed is: Tuesday thru Saturday. This includes Monday-Friday 8:30 am - 4:30 pm and Saturday 7:00 am to 3:00 pm.
**8There will be two weekday remote days and remote on Saturday. First few weeks will be onsite for trainng.
**35 hour work week. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the Client procedures and system will be provided.
Job Description:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on Client mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for Client business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Skills:
- Data entry
- Experience using email (Outlook)
- Experience working in a position requiring calm demeanor when dealing with upset users
- Experience with MS Excel
- Experience with MS Word
- Experience with MS Visio
Source : Crescens Inc.
