Help Desk - American Technology Consulting

This is 100% onsite – fully remote candidates will NOT be considered for thispositionTop Must Haves:1. Focus on break fix for hardware/software and ensuring customer satisfaction2. Working and collaborating in a team environment to solve problems and work onprojects3. Good communication and ability/desire to learnManager is open to recent gradsEducation Preferred: no but relevant experience isYears of Experience Required: 1 year min1st shift, 40 hours/week. Onsite position.Job Description/Day to Day responsibilitiesComputer Support AssociateProvides basic day-to-day operational support for a computing environment(computer center, unit computing, a community of users, et c.), followingestablished procedures, in order to contribute to the smooth running of thatenvironment. Support activities require some technical background while beingstrongly administrative in nature. Performs/monitors standard processes oroperations that are highly stable and/or relatively consistent in how to fix.TYPICAL EXAMPLES: --management of onsite desktop hardware, softwaretroubleshooting, printer hardware management, and smart hands support for theserver / network teams. Proves support for conference rooms, asset lifecyclemanagement, and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/orrelatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes.• Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: