Help Desk Lead - TEKsystems

Description:

TEKsystems is in need of a Help Desk Lead position for one of our clients in Georgetown, KY.

Qualifications:

• Bachelor's degree in Information Technology, or a related field.

• 5+ years of experience in IT support, with at least 2 years of experience in a supervisory role

• Strong technical ability, including experience with a variety of hardware and software applications

• Excellent problem-solving and analytical skills

• High level of independent decision making abilities

• Proven ability to lead and motivate a team

• Ability to work independently and as part of a team

• Ability to work in a fast-paced, high-pressure environment

- Strong documentation skills

- Experience with troubleshooting scanners

Responsibilities:

• Support, document, monitor, configure, and administer the IT Help Desk.

• Manage, train and motivate IT Support Technicians

• Ensure that all customer issues are resolved quickly and efficiently

• Develop and implement new processes and procedures to improve the efficiency of the helpdesk

• Identify and implement new technologies to improve the helpdesk

• Track and analyze helpdesk metrics to identify and recommend customer service improvements.

• Provide regular reports on the performance of the helpdesk to management

• Work with other IT teams to resolve complex customer issues

• Develop training materials and procedures for end users

• Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.

• Maintain an inventory of technology resources including location, when moved, and any particular maintenance or setup issues.

Top Skills Details:

Help Desk Support, Windows, Active Directory, Office 365, Fortinet

Additional Skills & Qualifications:

Required Knowledge, Skills and Abilities

• Knowledge of various types of computer operating systems including

• Knowledge of local area networks, and communications equipment.

• Sufficient technical knowledge to undertake problem resolution of equipment hardware and software issues to identify the cause of errors/defects.

• Ability to analyze information and evaluate results to choose the best solution and solve problems.

• Ability to create and maintain technical documentation in written or electronic form.

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Experience Level:

Intermediate Level

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.