Help Desk Manager - Graham Inc.

JOB DESCRIPTION
Position: Help Desk Manager
Status: Full-Time Hourly (4hours)
Location: Washington, DC
Hours: 5 days per week, from 8am-5pm (1-hour lunch)

*Strong English skills and telephone etiquette, with strong written and verbal communication*

ABOUT THE ORGANIZATION:
Welcoming and pleasant government office environment with positive coworkers and supervisors. Located in metro accessible DC, this is an excellent human resources job opportunity. If you are a dependable, hard-working, trainable individual who is a team player with a good attitude, we encourage you to apply for this role within a highly reputable office that serves an important function in the federal government.

COMPENSATION & BENEFITS:

• Long-term full-time job opportunity in a highly reputable office
• 11 Paid Federal Holidays
• Paid Sick Time
• Paid Vacation
• Free FinFit Financial Wellness Benefit
• Free Personal Financial Training Library Benefit
• Shopping Discount Program, Workplace Advantage
• Employee Assistance Program
• Counseling
• Legal & Financial Consultations
• Pharmacy Discount Card

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Requires AS/AA degree (or equivalent), related industry certifications (e.g. ITILv3), approximately 6 years of experience in a related field.

QUALIFICATIONS

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Skill in greeting and interacting with people in a courteous and tactful manner.
• Skill in operating computers and printers to produce a wide range of documents.
• Strong English communication skills, both written and verbal.
• Friendly and personable with excellent telephone etiquette.

PHYSICAL DEMANDS

• This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.
• Ability to lift/move up to 20 pounds
• This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.
• The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.