Help Desk - Scuttlebutt Services, LLC

New York, NY - Salary Range 70-91k

Job Brief

This position is primarily responsible for maintaining all the firm’s workstations, providing audio/visual support, and participating in remote trial setups. They will diagnose and resolve hardware, software, peripheral, and networking issues.

Responsibilities

• Supporting employees with computer issues, troubleshooting PC operating systems and software
• Moving, setting up and shipping computers, peripherals, and printers
• Setup new user network accounts (Active Directory, M365, Zendesk)
• Provide End User Support (Helpdesk) to employees in all offices on software applications used in the firm
• Prepare and support remote trials “Road Show” equipment
• Maintain and track inventory for base office
• Assist with software installations/troubleshooting
• Participate in on-call rotation with other members in IT Department
• Other duties as assigned

Requirements

• Windows 10/11 and Office 365 certifications preferred
• Experience programming in VBA or other programming languages preferred
• A good understanding of Windows Operating system to include:
• Making changes to the Windows registry
• Device drivers
• TCP/IP Networking configuration
• Security
• Networking
• Ability to troubleshoot issues with mobile devices such as iPhones/iPads and Androids
• Experience troubleshooting local and network printing, e-mail, connectivity, remote access, and hardware issues