Help Desk Operator - Accenture Federal Services
Fort Belvoir, VA
About the Job
Job Description:
Accenture Federal Services is seeking a Help Desk Operator to join our dynamic team.
Responsibilities include:
- Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
- Provide customer onboarding and offboarding
- Provide account management support
- Provide 24/7 Tier 1 support for all environments and networks supporting end users
- Route Tier 2/3 tickets to appropriate sustainment teams
- Process all IT SM tickets to completion
- Assist Cyber Operations with continuous monitoring activities
- Participate in training, testing, and exercises related to incident response and contingency planning
Here's what you need:
- Active TS security clearance and eligible for SCI and NATO read-on prior to starting work
- Bachelor's degree
- Minimum 2 years' experience in providing Tier 1 support of a TS/SCI system
Bonus points if you have:
- DOD program support experience
- Tier 1 & 2 support experience
Security Clearance:
- Active TS/SCI clearance or active TS with SCI eligibility
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
Los Angeles County Information Only
If you live in or expect to work from Los Angeles County if hired for this position, please review below for important additional information.
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed in the job posting, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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