Help Desk Specialist - Active DoD Security Clearance at Piper Companies
Arlington, VA
About the Job
Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA
Onsite Work in Arlington, VA): Shift : Monday-Friday: 7:00AM-4:00PM EST
MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE
MUST HAVE A COMPTIA SECURITY+ CERTIFICATION
Responsibilities:
• Provide Tier 2 IT support for end users and VIPs
• Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools
• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
• Perform Active Directory user account administration and password resets
• Manage and resolve incident support tickets in BMC Remedy and ServiceNow
• Answer questions for users via phone, email, live chat, and instant message
Requirements:
• Must have an Active DoD Secret or TS Clearance
• Must have a CompTIA Security+ Certification or equivalent/higher level certification
• Must have experience working in a DoD/Military environment
• 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management
• Experience providing technical support for software applications, mobile devices, hardware, and network systems
• Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
Compensation:
• Salary Range: $65,000 - $70,000 **depending on experience/degree & non-negotiable above 70K**
• Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.
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#LI-Onsite
#LI-GC2
Onsite Work in Arlington, VA): Shift : Monday-Friday: 7:00AM-4:00PM EST
MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE
MUST HAVE A COMPTIA SECURITY+ CERTIFICATION
Responsibilities:
• Provide Tier 2 IT support for end users and VIPs
• Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools
• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
• Perform Active Directory user account administration and password resets
• Manage and resolve incident support tickets in BMC Remedy and ServiceNow
• Answer questions for users via phone, email, live chat, and instant message
Requirements:
• Must have an Active DoD Secret or TS Clearance
• Must have a CompTIA Security+ Certification or equivalent/higher level certification
• Must have experience working in a DoD/Military environment
• 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management
• Experience providing technical support for software applications, mobile devices, hardware, and network systems
• Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
Compensation:
• Salary Range: $65,000 - $70,000 **depending on experience/degree & non-negotiable above 70K**
• Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.
Keywords: desk top, desktop, desktops, support, service, service desk, service-desk, field service, help desk, helpdesk, help-desk, it, information technology, it specialist, technology specialist, technical specialist, it support, technology support, computer system, computer systems, system analyst, systems analyst, pc, pc tech, pc technician, computer technician, system technician, systems technician, technician, windows migration, windows deployment, migration, windows 10, windows10, win 10, os, operating system, operating systems, ticket management, active directory, ad, user account, account administration, account administrator, end user, end-user, user support, computer, computers, pcs, computer support, specialist, technical, technology, tier 2, tier ii, tier 1, tier I, tier 3, tier iii, ticket, tickets, active directory, password, service desk analyst, it analyst, it technician, help desk lead, help desk manager, help desk specialist, help desk analyst, desktop support, 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technician, mobility, mobility technician, ios, android, mac, mobile device specialist, mobile device technician, mobile device manager, mobile device management, mdm, cisco, networks, networking, router, routers, switches, imaging, reimaging, troubleshooting, installing, installations, installation, configuration, configuring, configurations, imaging, reimaging, re-imaging, sharepoint, share point, share-point, network system, network systems, networking system, networking systems, lan, wan, network admin, network administration, bitlocker, bit locker, vmware, vm, vm ware, aws, cloud, cloud support, network support, dmv, district of columbia, dc, va, virginia, md, Maryland, Washington dc, Fairfax, tysons, mclean, Arlington, Alexandria, springfield, Bethesda, Beltsville, Hyattsville, oxon hill, national harbor, falls church, bowie, waldorf, landover, camp springs, Clinton, laurel, Rockville, Gaithersburg, Germantown, columbia, greenbelt, silver spring, Chantilly, reston, Herndon, ashburn, Loudoun, bristow, quantico, woodbridge, dale city, centreville, crystal city, pentagon city, rosslyn, la plata, fort Washington, Andrews afb, fort Belvoir, new Carrolton, dc metro, ballston, sterling, Vienna, burke, Lorton, Dumfries, triangle, great falls, Potomac, suitland, largo, brandywine, Lanham, upper Marlboro, crofton, odenton, Ellicott city, olney, wheaton, Montgomery, college park, capitol heights, Accokeek, white plains, temple hills, fairmount heights, Takoma park, Fairfax county, northern virginia, nova, iat, iat 2, iat ii, iat level ii, iat level 2, iat-ii, iat-2, iam, iat 3, iat iii, iat level 3, iat level iii, iam level 1, iam 1, iam 2, iam 3, iam I, iam ii, iam level I, comptia, comp tia, security+, security+ce, security +, security +ce, security plus, securityplus, sec+, sec +, sec+ce, sec +ce, sec plus, iasae, casp, casp+, advanced security practitioner, casp+ce, casp-plus, cissp, certified information systems security professional, certified information 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#LI-Onsite
#LI-GC2
