Help Desk Specialist - Wood Personnel Services

Wood Personnel Services has partnered with a leading building services organization to fill a Desktop Support / Help Desk role. This position involves providing front-line technical support, focusing primarily on software and OS troubleshooting for end-users. The role is ideal for individuals skilled in Windows environments who can effectively manage ticketed support requests via email, with occasional phone follow-ups.

Compensation for the Help Desk Specialist

• Up to $25 per hour Depending on Experience
• Temp-to-hire based on performance
• Includes Medical, Dental, Vision, etc.

Responsibilities of the Help Desk Specialist

• Provide first-level technical support to end-users, focusing on Windows OS and Microsoft Office troubleshooting.
• Manage and resolve incoming support tickets primarily via email, escalating complex issues as necessary.
• Perform basic tasks such as operating system reinstalls, imaging/reimaging, and software installations.
• Troubleshoot common issues related to web browsers and Gmail support, including filter creation and general settings.
• Document and communicate effectively to clarify and address vague ticket descriptions.
• Participate in training for the in-house CRM and adapt quickly to its use.

Requirements of the Help Desk Specialist

• Proficiency in Windows operating systems and Microsoft Office suite.
• Experience in basic IT troubleshooting, preferably in a help desk or desktop support role.
• Strong communication skills for clear written and verbal support with end-users.
• Familiarity with managing support tickets and escalating issues as needed.
• Local candidates preferred for an in-person interview process.