Help Desk Specialist at TEKsystems

We are partnering with a local bank to fill this role. The position requires an on-site presence from Monday to Friday, 8 AM to 5 PM. If you are interested, please apply, and one of our associates will contact you.

Description: You will provide exceptional telephone and chat customer service and support for the bank’s online and mobile banking services for consumers. Your role will include technical troubleshooting, providing product information, assisting with online enrollment, supporting service utilization, and conducting billing research.

Responsibilities:

• Assist with core conversion-related inquiries (before and after conversion info)
• Basic account troubleshooting (e.g., password resets)
• Assist customers with specific product line questions
• Address access authentication and security issues
• Processes/procedures for handling requests, new core system navigation, and supporting the registration process online
• Greet customers over the phone, offer professional assistance, and deliver high-quality service in handling customer requests
• Answer general product and service questions, providing accurate information quickly and efficiently
• Assist with various customer requests, including enrollments, logins, transaction history, internal transfers, eStatements, profile updates, secure messaging, and mobile application downloads
• Resolve customer issues such as enrollment errors, login problems, transaction failures, and unexpected alerts
• Escalate complaints related to fee disputes, product misunderstandings, and policy disputes according to department procedures
• Perform off-phone duties such as manual enrollments, auditing enrollments, bill pay exception report clean-up, and following up on action items

Skills & Qualifications:

• Have any kind of experience in Tier 1 help desk support, including troubleshooting and related tasks
• Strong oral and written communication skills
• Proficiency with computers and the ability to quickly research information online
• Familiarity with general office equipment (telephone, fax & fax servers, copier, printers, etc.)
• Keyboarding skills with a minimum typing speed of 25 words per minute

Compensation: This position offers a pay range of $20-25 per hour, depending on experience.

Benefits: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.