Help Desk Specialist - Creative Financial Staffing

Help Desk Specialist

Why join this organization as a Help Desk Specialist?

• Competitive Compensation
• Lots of federal holidays.
• Great team and company culture!

Overview of the Help Desk Specialist Role:

• Answer user questions about computer systems and software
• Troubleshoot computer problems and provide solutions
• Escalate complex issues to the next level of support
• Document all support cases

Preferred Qualifications for the Help Desk Specialist role:

• 1+ years of experience in a help desk role
• Strong technical skills, including knowledge of Windows, macOS, and Linux operating systems, as well as Microsoft Office Suite and common software applications
• Excellent customer service skills
• Experience with SolarWinds products, such as SolarWinds Web Help Desk, SolarWinds Service Desk, and SolarWinds Dameware Remote Support

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