Help Desk Specialist, Infrastructure - Navitus Health Solutions, LLC
Appleton, WI 54913
About the Job
Navitus Health Solutions is seeking a Help Desk Specialist to join our IT Infrastructure department!
The incumbent will be responsible for providing first level technical assistance and support related to computer systems, hardware, or software. Respond to queries, execute basic diagnostic programs, isolate problem, and determine proper escalation.
Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes.
Is this you? Find out more below!
Responsibilities:How do I make an impact on my team?
- Possess excellent customer service skills.
- Effective organizational and time management skills.
- Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Record user interactions in Service Desk application.
- Document solutions in the IT knowledge base.
- Respond to email messages from customers seeking technical help.
- Ask questions to determine the nature of the problem.
- Talk customers through problem-solving processes.
- Clean up computers from potential malware infections.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN).Follow up with customers to ensure issue has been resolved.
- Escalate appropriately to other support teams, as needed
- Other duties as assigned
What our team expects from you?
- High school diploma required
- Working knowledge of hardware or software installation and support, as well as knowledge of Infrastructure support, such as Microsoft Office, Microsoft Windows, Linux, TCP/IP, DNS
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
