Help Desk Specialist - Sequium

Sequium Asset Solutions where Tomorrow is Today. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability, through the application of our five core values: Leadership, Training, Talent Acquisition, Rewards and Technology. We have transformed the Receivables Management process through technology that digitizes the customer communication experience. We are currently searching for a Help Desk Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Stay current with system information, changes and updates

EDUCATION AND EXPERIENCE

• Bachelor's degree preferred
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge and experience of customer service practices
• Related experience in troubleshooting and providing helpdesk support

KEY COMPETENCIES

• Openness to learning new technologies
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing
• Attention to detail
• Stress tolerance