Help Desk Specialist - iQuasar
Monterey, CA
About the Job
Job Overview:
Experience:
Clearance:
- Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
- Provides support to end users on a variety of issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, email and personnel requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution.
- Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommend systems modifications to reduce current and future user problems.
- Interact with the Trouble Ticketing system to document issues and resolutions.
- Minimum BS
Experience:
- Overall 5 Years of Experience.
- Minimum one year experience as a Help Desk Specialist
Clearance:
- Secret or Top Secret(Active or In Active)
Source : iQuasar
