Help Desk Specialist - 4 Corner Resources

The Help Desk Specialist position provides support to users by researching and answering questions; resolving problems; providing resources.

Job Duties:

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Skills/Qualifications:
• Problem Solving, Help Desk Experience, Phone Skills, Customer Service, Training, Verbal Communication, Coaching, Documentation Skills, Network Troubleshooting, Networking Knowledge, Product Knowledge

Requirements:

• Must be A+ Certified
• Related Helpdesk experience
• Strong on-site and remote troubleshooting skills
• The ability to lift 50lbs.