Help Desk Specialist - REGAL LEGAL SERVICES, LLC

About Regal Legal LLC: At Regal Legal LLC, we pride ourselves on providing exceptional legal services supported by cutting-edge technology. Our team is dedicated to ensuring that our staff and clients have access to the best tools and resources available.

Job Summary: We are seeking a skilled Help Desk Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support to staff and clients, troubleshooting issues, and ensuring a smooth operation of our IT systems. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work well under pressure.

Key Responsibilities:

• Respond to and resolve IT support requests via phone, email, and in-person.
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
• Provide support for various operating systems and applications used within the organization.
• Maintain and update documentation for IT processes, procedures, and knowledge base articles.
• Install, configure, and upgrade computer hardware and software.
• Assist in managing user accounts and permissions in various systems.
• Collaborate with IT team members to identify and implement improvements to systems and processes.
• Provide training and guidance to staff on IT-related topics and best practices.
• Monitor and maintain IT inventory and equipment.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience as a Help Desk Technician or in a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with a focus on customer service.
• Familiarity with ticketing systems and remote support tools.
• Ability to work independently and as part of a team.

Benefits:

• Profit sharing
• Health savings account
• Paid holidays
• Disability insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• Life insurance

Powered by JazzHR