Help Desk Specialist - IntePros Federal

Are you a recent graduate or entry level employee with a passion for technology and a desire to launch your career in the IT industry? If so, we have an exciting opportunity for you! IntePros Federal, a leading IT company based in Washington, DC, is seeking a Full-Time Entry Level Help Desk Specialist to join our team.

As a Help Desk Specialist, you will have the chance to gain valuable hands-on experience while supporting our clients in resolving their technical issues. You will have the opportunity to work alongside a team of experienced professionals, receive on-the-job training, and develop your skills in a fast-paced, dynamic environment. This position requires a TS/SCI clearance, making it an excellent opportunity for individuals with an existing clearance.

The position is onsite, located in Washington, DC 20002. In addition to the exciting work and valuable experience, IntePros Federal offers a competitive salary in the range. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Unlimited training and certification reimbursement.

Clearance:

• Required: Top Secret/SCI

Locations:

• Local to Washington, DC - 145 N Street NE

Responsibilities:

Specific responsibilities include but are not limited to:

• Provide alternating after hours (on-call) support from Monday-Sunday 6PM-6AM EST including Holidays.
• Provide phone and physical on-site support for all local and remote sites.
• Physical on-site support to local and remote sites may require up to (25%) travel.
• Will administer user accounts, using Active Directory (AD).
• Will administer users email accounts using Microsoft Exchange.
• Knowledge and experience with ServiceNow or similar incident management tool.
• Knowledge and experience with Remote Desktop Protocol (RDP).
• Configure, deploy, and install desktop hardware (WYSE desktops, Printers, Scanners, etc.)
• Configure, deploy, and install network hardware (TACLANES, Routers, Switches, etc.)
• Monitor and troubleshoot the Department's Automated Message Handling System (AMHS) interagency record message service, processing incoming and outgoing messages as needed.
• Measure customer satisfaction using a three (3) question survey which will be distributed to end-users via email after a ticket is closed.
• Provide input to the OCIO SDS Daily Operations report by providing service request and incident data, call volume data, and end-user ticket data for the previous business day.

Also provide information regarding service desk performance issues and unresolved VIP tickets.

Qualifications:

• Knowledge of ServiceNow
• Knowledge of Active Directory

Knowledge of Virtual Desktop Infrastructure (VDI)

Preferred Skills:

• Support National Security Systems Public Key Infrastructure (NSS PKI) and Intelligence Community PKI (IC-PKI) lifecycle management.
• Support NSS-PKI and IC-PKI-related incidents, and full lifecycle management of both tokens based soft certificates to smart-card hard certificates.
• Knowledge and experience with VDI and virtual environments.

Knowledge of TACLANE configuration

Certifications:

Required:

• None

Preferred:

• Security+
• HDI
• ITIL

Who We Are:

IntePros Federal, is a Service-Disabled, Veteran Owned, Small Business (SDVOSB), headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in the areas of IT solutions, application development, program management, systems integration, and cybersecurity services. We believe our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!!

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled