Help Desk Specialist - Creative Financial Staffing

Help Desk Specialist
Onsite

Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.

Key Responsibilities:

• Provide Tier 1 and 2 support for hardware, software, and applications
• Troubleshoot and resolve network, connectivity, and cybersecurity issues
• Monitor systems, perform backups, and apply patches/upgrades
• Administer Microsoft environment (Active Directory, Office 365, etc.)
• Participate in IT projects and provide recommendations
• Maintain documentation and assist with training as needed

Requirements:

• 2-year degree in Computer Science/IT or 4 years of relevant experience
• Strong technical skills in network/system support, troubleshooting, Microsoft technologies
• Understanding of virtualization, internet protocols, and security concepts
• Excellent communication, analytical, and problem-solving abilities
• Ability to work in a team, multi-task, and prioritize in a fast-paced environment
• Willingness to work off-hours, be on-call, and travel occasionally