Help Desk Support at Judge Group

Join Our Dynamic Technical Support Team!

Are you passionate about technology and eager to make a difference in a fast-paced enterprise environment? We’re looking for a skilled Technical Support Specialist to join our team and provide top-notch support to our global clients.

What You’ll Bring:

• Experience: At least 2 years in technical support within an enterprise setting, with a preference for phone support experience.
• Technical Expertise: Proficient in troubleshooting and supporting:
  • Microsoft Windows (Windows 7, 10)
  • Networking (LAN, WAN), corporate enterprise domain infrastructure
  • Windows desktop and server operating systems
  • Microsoft Active Directory and Outlook
• Office Savvy: Solid understanding of Microsoft Office products (Word, Excel, PowerPoint).
• Virtualization Knowledge: Basic understanding of Citrix, VMware, VDI, and other virtualization technologies.
• Mobile Mastery: Capable of troubleshooting mobile OS applications (iOS/Android).
• Team Spirit: Collaborative, self-motivated, and a quick learner.
• Communication Skills: Excellent English proficiency and strong communication abilities.
• Customer Focus: Exceptional customer service skills with a commitment to ownership throughout the resolution process.
• Flexibility: Willingness to work any 24x7 shift as needed to support business continuity or other critical events.
• Language Support: For our Asia language support team, working hours will align with the region of support based on the language spoken.

Preferred Qualifications:

• Advanced Experience: 3-5 years in technical support within an enterprise environment.
• Global Perspective: Experience in a multicultural, global environment.
• Language Proficiency: Strong verbal and written skills in Japanese, Mandarin, or Korean for our Asia language support team.
• Microsoft Exchange: Experience with Microsoft Exchange in an enterprise setting.
• Office Expertise: Advanced proficiency with Microsoft Outlook and other Office products.
• SharePoint Skills: Experience supporting Microsoft SharePoint.
• Mac Knowledge: Proficiency in supporting Macs and OSX.
• Unix Command Line: Comfortable with Unix command line operations.
• Voice Systems: Experience with enterprise voice systems like Cisco Call Manager, Avaya PBX, Avaya Meeting Exchange, or other voice infrastructure.

Education:

• Required: High school diploma
• Preferred: College degree