Help Desk Support / ERP system[Japanese/English Bulingual] - Cinter Career

1. Provide accounting operation support to client users based on client’s instruction.
2. Provide SAP S/4 HANA operation support to client users based on client’s provided manuals.
3. Create and manage accounting operation related documents / manuals.
4. Understand and follow client’s request and instruction

1. Provide the support service at the service operation time, which is instructed by the client and/or company management.
2. Be stand by at the client operation site before the service operation time start.
3. Be at the client operation site with the clothes, which were instructed by the client and/or company management.
4. Have a proactive communication with client and company management
5. Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD.
6. Read and understand any company provided documents and training
7. Submit company required report, attendance for requested meeting, training course
8. Mentor and train new team members if necessary
9. Follow team manager’s request/instruction to operate IT operation support team

1. Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment
2. Toughness & strong motivation to complete heavy workload
3. Strong motivation to reach out goals
4. Strong attention to details with the ability to troubleshoot issues and provide resolution
5. 1-2 years’ experience of ERP or accounting system operation support 
6. 2-3 years’ experience of user operation support
7. 2-3 years’ experience of accounting operation support

1. Microsoft Office (Outlook/Word/Excel/PowerPoint)
2. ERP or Accounting system operation support knowledge (S/4 HANA preferably)
3. Basic accounting knowledge
4. English as required / Japanese as preferable

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