Help Desk Support Specialist (Windows) - American Technology Consulting

OnsiteAtlanta GA.Provide unit level support in the installation, operation and maintenance ofcomputer systems. Position typically addresses issues of moderate complexity,receiving general instructions on routine work and more specific direction onnew assignments. The affiliate will interact on a consistent basis with: userswithin assigned unit which can include management, faculty and staff personnel.Install, maintain and upgrade workstation and peripheral hardware and software.Respond to and resolve workstation, application and server related problems.Update desktop software/applications; maintain documentation on installedapplications. Provide users with assistance in working in specific applications.Maintain/troubleshoot office related equipment and applications such as copiers,fax machines, printers, building access system and email accounts. Perform otherduties as assigned.The candidate will directly support classified systems in DoD closed areas; as aresult, will require a minimum of a Final DoD Secret clearance on the first dayin order to perform this work.Experience with Windows, Help desk, account management (including but notlimited to account creation, password resets, setting permissions), supportingsecure VTC calls, conducting basic user troubleshooting, software patching andupgrades, system hardening and producing RMF documentation (SCAP checklists andother artifacts), STIGs, data transfers, system deployments (including hardware,operating system, and software installation, maintenance, and upgrades),supporting office equipment such as printers and scanners, and documentinginstalled applications.Years of Experience2-5 years years of job-related experienceHours /DaysMonday – Friday / 8am-5pm (Full-time) (DOD closed area so on-site to performservices for GTRI)