Help Desk Support Technician - JFR Staffing

Our client is a leading IT services firm that specializes in managed IT services, managed cybersecurity, cloud solutions, business process automation and strategic IT consulting.

They are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesses.

They provide nationwide, 24/7/365 IT support for all user devices, desktops, laptops, phones, concerns and how to questions.

Looking for a candidate that meets the following criteria:

• Exceptional written and oral communication skills.
• Experience troubleshooting the most difficult problems involving hardware and software
• Experience working with and troubleshooting new and unfamiliar software
• Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to mentor junior team members
• Strong technical background
• Desire to solve complex problems

Required Knowledge:

• Windows 10
• Windows Server 2012-2019
• Office 365 and Exchange Administration
• Active Directory
• Group Policy
• LAN and WAN Networking
• Routing and Switching
• Firewall Rules, Services, and Configurations
• Hyper-V and/or VSphere/ESXi
• Network Printers and Deployment
• Advanced Hardware and Software Troubleshooting
• Powershell

Preferred:

• MSP Experience
• SonicWall
• Ubiquiti Equipment
• Connectwise Ticketing
• Screenconnect
• Solar Winds Backup
• Connectwise Automate

This position is full-time on site in Great Neck, NY