Help Desk Tech - Transact First Inc

Location: Aventura, Miami (Onsite 100%)
Role: Help Desk Tech – Deployment & Support

Are you a tech enthusiast with a knack for solving problems and a passion for top-notch customer service? Pepper Pay, the dynamic leader in merchant services and payment processing, is seeking a Help Desk Tech to join our vibrant team in our Aventura, Miami office. Dive into the world of payments and tech with us, where no two days are the same!

About Us:

Pepper Pay is all about making payment processing seamless and exciting. Our Miami office is buzzing with innovation and teamwork, and we're looking for a tech-savvy professional who thrives in a fast-paced environment. If you're ready to roll up your sleeves and jump into the action, this is the place for you!

What You'll Be Doing:

POS and Terminal Prep Superstar:

• Stage, Test, Deploy: Review merchant hardware and software requests, and manage the preparation, staging, and deployment processes like a pro.
• Train and Share Knowledge: Conduct training sessions for merchants and personnel, ensuring they're up to speed with their new tech.
• Team Up: Collaborate with our team to ensure every POS and terminal setup is spot-on.

Troubleshooting Extraordinaire:

• Investigate and Resolve: Dive into technical issues, troubleshoot with precision, and keep customers, merchants, and our Sales team informed via email and phone.
• Program and Troubleshoot: Assist with program downloads and handle transaction-related troubleshooting with efficiency.
• Ticket Master: Work through assigned tickets promptly, resolving issues and keeping our operations smooth.

Ad-Hoc Project Guru:

• Project Contributor: Jump into various ad-hoc projects as they come up and contribute your skills.
• Monitor and Manage: Oversee batches and equipment returns, ensuring everything is completed on time and accurately.

Skills We're Looking For:

Top-Notch Communication: Excellent oral and written skills to keep everyone in the loop and provide stellar support.

Professional Etiquette: Friendly and professional telephone manner that makes every interaction pleasant.

Tech Savvy: Knowledge of terminal functionalities and download files is a plus. Comfortable with providing demos and training to onboarded merchants.

Why You'll Love Working Here:

Sunny Miami Vibes: Enjoy working in beautiful Aventura, Miami—a great place to live and work.

Dynamic Environment: Be part of a lively team where every day brings new challenges and opportunities.

Growth Opportunities: We're growing fast, and we want you to grow with us. Develop your skills and advance your career with Pepper Pay!

Supportive Culture: Work in a collaborative environment where your contributions are valued and celebrated.

Ready to bring your technical expertise and customer service skills to a company that's all about innovation and excellence? Apply now and become a key player in our Pepper Pay team!

Apply Today and Let's Make Payment Processing Awesome Together!