Help Desk Tech II at Kforce Inc.
Los Angeles, CA 90017
About the Job
- Track all help desk issues and ensure that all are assigned to a staff member, are completed, and that users are kept informed of the status of their requests
- Provide 1st-tier user support for all simple or routine user issues
- Help users resolve system problems, utilize standard software, and maintain standard hardware; The Help Desk Technician may be required to travel on an as needed basis to fulfill user support responsibilities
- Create standard accounts for new users for workstation login or email; Assign users to established groups and assign standard file permissions on appropriate servers
- Responsible for maintaining computer-related supplies (toner cartridges, backup tapes, etc.)
- Keep track of use, research prices, submit expenditure requests when needed, and ensure that consumables don't run out
- Ensure that new hardware is accurately entered into the FAS accounting system
- Provide manpower for workstation rollouts and applying patches to workstations
- Perform other duties as assigned
Requirements:
- At least 0-2 years of experience in configuring & administering networked computer systems in a Windows environment
- Strong experience with TCP/IP, Microsoft Outlook Email, Laptops
- Experience in providing support to telecommute & mobile laptop users required
- Working knowledge of the Microsoft Office Suite, Windows XP/7 and Active Directory
- Candidate must also be familiar in configuring remote LAN access for VPN
- Excellent team work ethic
- Excellent communication and customer service skills
- Strong PC and desktop application knowledge
- Strong computer troubleshooting and problem-solving skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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