Help Desk Tech at Zolon Tech Solutions, Inc.
Petersburg, VA
About the Job
Title : Help Desk Tech
Location : Petersburg VA
Duration : 2 Months
Job Description:
Sai Sree Kuncha
Zolon Tech
Location : Petersburg VA
Duration : 2 Months
Job Description:
- Provide a centralized reporting and problem resolution facility to support users of Information Technology.
- Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities, training videos and documentation, surveys, video conferencing, video and audio presentations.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Diagnose computer hardware and software problems.
- Schedule maintenance and/or repair of IT equipment with vendors.
- Maintain upgrade and repair records
- Provide recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment.
- The requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation.
- Performance issues are addressed and documented as they occur.
- Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases etc
- Assist the Lead IT Specialist in maintaining HW and SW inventories of academic classrooms, smart technologies, computer labs, mobile devices
- Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer
Sai Sree Kuncha
Zolon Tech