Help Desk Technician - Community Counseling Center

Help Desk Technician

Cape Girardeau, MO

Base Pay Rate: $19.23 per hour

Community Counseling Center (CCC) is looking to hire a Help Desk Technician to help serve the 450+ users at our agency. Our Help Desk Technician would be working with a fellow technician, and will be supervised by the Help Desk Manager. A candidate for this position must be experienced in IT troubleshooting and have a knack for helping other with their IT needs.

As a Help Desk Technician, you will be the first point of contact for resolving a wide range of issues, including hardware and software problems, installations and upgrades, and inventory management. You will also manage and track these tasks using our ticketing system, JitBit, ensuring efficient and organized issue resolution.

CCC has over 30 locations spread across five counties in Southeast Missouri; while typically you would work out of the Cape office, there will be the potential for travel (agency IT specific vehicle is available) as needed to these various sites.

Job Summary

The Helpdesk Technician is responsible for assisting users with both hardware and software related issues in a timely, professional fashion; administrate and maintain knowledge of any staff applications.

Essential Functions

1. Respond to and resolve staff related hardware and software problems in a timely manner.
2. Administrate staff applications including but not limited to: helpdesk software, office productivity suites, anti-virus software, etc.
3. Perform hardware and software installations and upgrades on workstations as needed.
4. Create and maintain documentation and training materials to assist users in operation of staff software and/or hardware.
5. Document problems, resolutions, projects, and other relevant information using departmentally approved tools and methods.
6. Maintain knowledge of other pieces of software, such as Microsoft Office products, needed to effectively perform job functions.
7. Maintain appropriate inventory levels of workstations as well as other common needs such as network cables, surge protectors, keyboards, etc.

Non Essential Functions

1. Maintain compliance with all policy and procedures.
2. Complete all required training.
3. Work cooperatively with other departments and members of the community.
4. Participate in all required meetings as determined by supervisor.
5. Train users on the use of company hardware and software as needed.
6. Other duties as assigned.

Minimum Required Qualifications

Bachelors of Science degree in an I.T. related field; or, an Associates Degree in an I.T. Related field and two years of experience; or, four years of related equivalent experience.

• Valid Driver’s License for current State of residence and must meet agency MVR Standards with proof of continuous auto insurance.

"We are committed to providing equal employment opportunities to all qualified candidates. If you do not possess a driver's license, we welcome you to apply and will consider ADA accommodation requests as long as the absence of a driver's license does not impact the essential functions of the position."

Physical Requirements

General Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Activities

• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.

• Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.

Visual Activities

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

• None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)

The Agency
Community Counseling Center (CCC) - Your Behavioral Health + Wellness Resource - is a behavioral health organization that has been serving the public since 1974. We are an administrative agent for the Missouri Department of Mental Health, and we are entrusted to provide a full array of comprehensive behavioral health services within our five county catchment area.

Our Mission is to provide and support personal growth, wellness, and improved quality of life through the delivery of comprehensive behavioral health services to individuals and families residing in Bollinger, Cape Girardeau, Madison, Perry, and Ste Genevieve counties in Missouri.

Our Vision is to create a diverse and inclusive behavioral healthcare system where individuals and families can readily access mental health and substance use services, feel welcome, accepted, and leave services with hope and improved quality of life.

Commitment to Diversity, Equity, and Inclusion:

Join our team at Community Counseling Center and be part of our commitment to diversity, equity, and inclusion (DE&I). We believe that a diverse workforce fuels innovation and enables us to better serve our diverse client base. We actively seek out applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, religions, and socio-economic backgrounds. Through inclusive hiring practices, unbiased selection processes, employee resource groups, ongoing training, and transparent progress tracking, we are dedicated to creating a workplace where everyone feels valued, respected, and empowered. Join us in building an inclusive environment where every employee can thrive and contribute their unique perspectives.

Our Benefits:
Note: Available benefits may change dependent upon employment status and number of hours worked.

• 24 Paid Days Off Your First Year

  • + get a day off for your birthday!

• Seven Paid Holidays

• Competitive Health, Dental, Vision, and Supplemental Insurance

  • Company Paid Life and LTD Insurance

• Retirement Auto-Enrollment

• LegalShield and IDShield - Lawyer and Identity Theft Benefit

• Public Service Loan Forgiveness (PSLF)

• Employee Referral Program

• Much More!

Community Counseling Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law