Help Desk Technician - EAGLE Certification Group

EAGLE is seeking a candidate to provide IT Support to the organization to fill a Help Desk Technician Role. The ideal candidate will have strong customer relations skills and be well organized with effective project and time management skills. Position offers an hourly wage of $21 per hour.

Benefits Include:

• Competitive pay
• Medical, Dental, and Vision Plans
• 401k plan with a company annual contribution
• PTO, Bereavement leave, Volunteer time off, and 10 paid holidays
• Cell Phone Reimbursement

Staff enjoy the following perks:

• Training, Development, and Growth Opportunities
• Flexible Business casual/casual work environment
• Staff Appreciation Events

At EAGLE Certification Group we are more than a company that specializes auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE, a certified woman-owned business is founded on the initiative, professionalism and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one at EAGLE in our day-to-day approach to our shared profession, to the public and to each other. We call this approach, "The EAGLE Way".

Responsibilities include:

1. Manage help desk tickets by prioritizing and completing tasks
2. Setup and deploy new machines as needed
3. Support the onboarding of new employees and contractors
4. Create and maintain recurring organizational reports
5. Assist IT Manager with any other tasks that need completed

Essential Skills and Qualifications:

• Familiarity with the following is required:
  • Windows 10/11 operating systems
  • Server 2019 operating systems
  • Microsoft Office
  • Remote assistance tools (TeamViewer, ScreenConnect, etc)
  • File access and sharing rights
  • Basic understanding of Active Directory
  • Office 365 Account Administration
  • Zoom

• Familiarity with the following is preferred, but not required:
  • SQL Server Management Studio (SSMS)
  • Learning Management Systems, such as Cornerstone
  • Single Sign-On Technologies
  • Mail spam filtering tools

• Able to accurately and consistently receive, manage and document processes and procedures and Help Desk support calls from end users, utilizing Help Desk program and processes.
• This is an ON-SITE position in a professional office environment. Upon 90-day review, hybrid schedule opportunity will be taken into consideration, while maintaining at least 3 days a week in the office.

EAGLE is an equal opportunity employer. It is our policy to select, place, train and promote the best-qualified individuals based upon relevant factors such as work quality, attitude and experience, to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. This equal employment opportunity applies to all EAGLE activities, including, but not limited to, recruiting, hiring, training, transfers, promotions and benefits.