Help Desk Technician - Akima, LLC
Fort Irwin, CA
About the Job
Work Where it Matters
Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment.
As a FRA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:The Help Desk Technician is responsible for assessing and troubleshooting basic technical support services to users at Ft Irwin military installation in San Bernardino County, California approximately 35 miles north of the town or Barstow.
Responsibilities:- Diagnose software, hardware, and networking issues.
- Provide technical support to remedy computer problems. Follows up with users after problems have been resolved via phone or email.
- Installs and configures software and operating systems and updates these systems when necessary. Cleans and repairs computer hardware.
- Performs work under direct supervision.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Organize training session for staff on the usage of new software/ applications and hardware.
- Carryout diagnosis and repair of network-related problems.
- Bring up-to-date and preserve computer inventory and surplus equipment.
- Sustain and fix issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
- Make sure desktop computers interconnect seamlessly with various systems.
- Preserve passwords, data integrity and file system security for the computing environment.
- Vouch for and implement upgrades on systems to guarantee longevity.
- Evaluate functional needs to decide system purchase specifications.
- Ascertain and repair hardware and network connectivity issues.
- Launch VPN access for all remote users.
- Support for technical upgrading and maintaining of entire desktop systems.
- Assist in testing and deployment of new applications and systems.
- Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner.
- Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization.
- Resolve issues by carrying out problem analysis to implement temporary or permanent solutions.
- Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
- Active DoD Secret clearance.
- Minimum of one (1) year help desk/IT/desktop technician work experience.
- High School Diploma/GED.
- Active unexpired certification as per DoD 8570.01-M guidelines is required i.e. ONE of the following is required: CompTIA Security+CE, CCNA Security, CySA+, GICSP, GSEC, or SSCP) at time of hire or within 60 days of hire date.
