Help Desk Technician - Astrolab
Hawthorne, CA 90250
About the Job
Description
Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team.
The Help Desk Technician role is critical to maintaining the technology infrastructure that enables our team to work efficiently and seamlessly. You will be the first line of defense for troubleshooting technical issues, supporting employees with hardware and software problems, and ensuring the smooth functioning of our IT systems. This position is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for helping others.
The Help Desk Technician role is critical to maintaining the technology infrastructure that enables our team to work efficiently and seamlessly. You will be the first line of defense for troubleshooting technical issues, supporting employees with hardware and software problems, and ensuring the smooth functioning of our IT systems. This position is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for helping others.
What you'll do:
- Provide technical support to end users for hardware, software, and network-related issues
- Respond to help desk tickets, troubleshoot and resolve IT problems in a timely manner
- Set up, configure, and maintain laptops, desktops, and other peripherals for new and existing employees
- Manage user accounts and permissions through Azure Active Directory and other systems
- Assist with network troubleshooting, including LAN/WAN connectivity issues
- Support video conferencing setups and remote work solutions (Microsoft Teams)
- Document and update IT knowledge base with troubleshooting steps and FAQs
- Collaborate with the IT team to implement software and hardware upgrades
- Ensure data security by following cybersecurity best practices and procedures
- Provide exceptional customer service and communicate technical information clearly to non-technical staff
What you'll bring:
- 1+ years of experience in an IT support or help desk role
- Strong understanding of Windows, macOS, and Linux operating systems
- Familiarity with Active Directory or Azure AD, Office 365, VPN, and remote desktop tools
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with troubleshooting hardware (laptops, desktops, printers, etc.)
- Excellent communication skills and a customer-focused attitude
- Ability to work independently and prioritize tasks in a fast-paced environment
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus
- Familiarity with PowerShell or Batch scripting
- Familiarity with Mobile Device Management
Benefits and Perks
- Work with a team of best-in-class engineers building the foundation of planetary surface exploration
- Ownership in the company
- Medical, dental, and vision coverage
- 401(k) with matching
- Flexible time off and parental leave
- On-site snacks, beverages, and 2x weekly lunches
- Flexible work environment
Source : Astrolab