Help Desk Technician - Allegheny Science & Technology

Allegheny Science & Technology (AST) is seeking a Help Desk Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. 

Duties and Responsibilities:

• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Utilization of problem management database and help desk systems.
• Answer the help desk phones, input tickets into the automated tracking systems, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft Outlook/Exchange, Microsoft Office Suite, Microsoft Project and other applications specific to DOE-ID.
• Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, FIPS 140-2 compatible thumb drives and other peripheral equipment.
• Ensure proper setup with the latest standards for all desktop and laptop systems.
• Assist in the distribution of security patches and ensure proper and timely installation.

Required Qualifications:

• Minimum of three (3) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of two (2) years of related experience.
• Must have at least a High School Diploma.
• Strong communication skills, both written and verbal. 
• Must have technical experience with Microsoft Office products.
• Experience troubleshooting hardware related issues.

Desired Qualifications:

• Active A+ certification.
• Prior experience supporting U.S. Department of Energy, Idaho Operations Office computing environment in a Help Desk capacity.

Other Qualifications:

• US Citizenship is required.
• Must be able to meet requirements for acquiring an HSPD-12 badge and a DOE Q clearance.