Help Desk Technician in a Warehouse Environment (DFW area; onsite 5 days a week) - Elan Partners

Title: Help Desk Technician in a Warehouse Environment (DFW area; onsite 5 days a week)
Direct Hire Opportunity
No Sponsorship
Onsite

POSITION OVERVIEW
We are seeking a skilled technician to deliver expert-level hardware and software support in a dynamic warehouse environment. Join our fast-paced team where innovation thrives! You will handle support requests, run diagnostic programs, identify issues, and implement effective solutions promptly. Your ability to troubleshoot and resolve problems efficiently will be essential to our success and will contribute to our vibrant company culture.

Requirements:

• Experience supporting using these systems in our client's current environment: HALO Ticketing System Administration (or similar ticketing system), printer & RF Scanner experience
• Strong knowledge of Microsoft Office products.
• Strong knowledge of PC; MAC experience is a plus but not required
• Previous experience working in a warehouse environment/setting required
• Some basic networking knowledge is a plus– troubleshooting networking issues, storage, server, cabling
• Willingness to learn and follow directions from Help Desk Manager and team.
• Excellent verbal and written communication skills with an outgoing personality
• Ability to conduct research into issues as required.
• Ability to explain issues to non-technical individuals in order to help them understand.
• Strong attention to detail, along with organizational and time management skills are a must.
• Associates degree and/or 2+ years of related work experience.

Responsibilities:

• Provide hardware and software technical assistance for support requests related to company computer systems and peripherals.
• Support U.S. offices during their off-hours.
• Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
• Monitor, manage, and document all actions and solutions into ticketing system.
• Respond to requests via email, in person, or over the phone using remote assistance tools.
• Follow up on outstanding requests and ensure timely resolution.
• Install, modify, and repair computer and printer hardware and software.
• Setup and configure computers and peripherals for on-boarding of new employees.
• Maintain inventory of company computer equipment and peripherals and supplies.

Comprehensive Benefits Provided