Help Desk Technician IV - IDEMIA

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.
• Assist in maintaining both hardware and software needs.
• Support computer users, both hardware and software needs.
• Install and deploy workstations, tablets, cell phones, and other IT technology to users.
• Provide end-user training with IT systems and applications.
• Adhere to all IT processes, policies, standards, and procedures.
• Maintain complete and service tickets and documentation of work completed.
• After-hours end user, network, and IT infrastructure support when required.
• Performs other IT related duties as directed and assigned by IT Supervisor/Manager/Director.

• Minimum of 5 years plus in-the-field experience with maintaining, troubleshooting, and supporting various technology environments
• Strong knowledge and understanding of Apple products
• Technical skills, knowledge, and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook and Internet Explorer)
• Basic knowledge of networking principles related to workstation and printer configuration
• Understanding of Active Directory
• Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams
• Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN)
• Experience supporting remote access technologies such as Cisco AnyConnect
• Strong analytical, problem solving, organizational, and planning skills
• Excellent interpersonal skills, ability to interact with personnel at all levels