Help Desk Technician - TEKsystems

Description:

Open opportunity with a large Chemical Manufacturing Client 2 days a week on-site in Lakeland, FL for level 1 Help Desk.

Job Functions, Essential Duties and Responsibilities

•Perform imaging and other software installations on computers

• Prioritize help tickets properly and communicate updates to users and the support team as

appropriate.

• Record, track, and document the troubleshooting request problem-solving process, including

all successful and unsuccessful decisions made, and actions taken, through to the final

resolution.

• Build strong working relationships with end users to set service level expectations and align

support with business requirements.

• Use proper judgment while complying with escalation workflow to determine problems that

need escalation. Escalate problems (when required) to the appropriate IT teams.

• Identify and learn appropriate software and hardware used and supported by the

organization.

Hardware and Software Requests

• Prioritize end user requests for software and hardware.

• Perform workstation builds including installing and upgrading software, implementing

required software and configuring

systems and applications.

Other Duties and Responsibilities

• Knowledge and understanding of Security requirements in the Corporate and Divisional

Security Policies and adherence with the policies.

• Knowledge of Corporate Human Resource policy and procedure, especially as it relates to

technology usage.

• As requested, participate in disaster recovery exercises.

Skills:

servicenow, imaging, Re-Imaging, Support, OneDrive, Customer service

Top Skills Details:

servicenow,imaging,Re-Imaging,Support,OneDrive,Customer service

Additional Skills & Qualifications:

Strong customer Service skills and patience







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.