Help Desk Technician Level 2 - CEI Engineering Associates

CEI Engineering Associates, Inc. in Bentonville, AR is looking to hire a full-time Level 2 Help Desk Technician to provide technical support and excellent customer service to our Bentonville office. Are you a problem solver who loves to tackle tricky issues? Would you like to join an experienced information technology (IT) team and build expertise? Do you want to work for an established company that will help you excel? If so, please read on!

This IT position earns competitive compensation. We provide excellent benefits, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program. If this sounds like the right technical support opportunity for you, apply today!

ABOUT CEI ENGINEERING ASSOCIATES, INC

Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 100 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way.

We employ hard-working people who want to develop and grow along with our company. We also want to help our employees and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day.

A DAY IN THE LIFE OF A LEVEL 2 HELP DESK TECHNICIAN

As a Level 2 Help Desk Technician, you are an important go-to person in our office. As part of our IT team, you provide vital technical support to our clients and employees who are experiencing issues with our automated systems. Each day, you take on a variety of unique challenges. When a request for assistance comes in, you use your know-how and research capabilities to identify the source of the problem, determine the appropriate course of action, and coach the user through the resolution process.

Conscientious about documentation, you are careful to track each reported problem using our IT service management (ITSM) system. In addition, you assist with software installations, upgrades, application walkthroughs, and more. You also provide corporate training in both classroom and video formats. Each day is a fun challenge, and you enjoy the rapport you have with those around you. You especially love using your technical skills to make the day go smoother for someone else!

QUALIFICATIONS FOR A LEVEL 2 HELP DESK TECHNICIAN

• Associate degree (minimum) in computer science or information systems and 1+ years of related experience OR the equivalent in training and experience
• Knowledge about PC hardware, including desktops, laptops, mobile devices, thin clients, printers, phones, faxes, and copiers
• Knowledge about operating systems, such as MS Windows 8, Apple OSX, iOS, and Android
• Experience with MS Suite, Visio, and Lync
• Experience with browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari
• Willingness to do some overnight traveling

Information Technology Infrastructure Library (ITIL) certification is preferred. Computing Technology Industry Association A+ (CompTIA A+) certification is also preferred.

Do you have effective communication skills, both verbal and written? Are you able to set priorities and manage multiple tasks at a time? Do you have strong customer service skills? Are you courteous and respectful? If yes, you might just be perfect for this technical support position!

WORK SCHEDULE

This IT position works a full-time schedule with occasional overnight travel.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this technical support job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 72712