Help Desk Technician - awinia GmbH

awinia stands for continuity and quality. We maintain long-term, trusting, cooperative relationships with both our employees and our customers. The quality of our work is not primarily due to our tools, process models or security measures, but rather to the motivation of each individual to create first-class software.

Our ideal candidate is a team player with original thinking, creativity, and innovative approaches to improving work. They will meet challenges with resourcefulness, and be conscientious, thorough, and open to learning and implementing new technologies and best practices. They will be dependable and reliable as well as eager to learn and expand on current knowledge of technology.

Responsibilities:
 

• Identify and document expansion opportunities and use cases the customer needs to grow the business
• Develop expertise to train staff on new and upcoming technologies
• Develop relationships with end users and organizational leadership
• Generate and present metrics for review and reporting to the Engagement Manager
• Provide users with basic training on standard processes
• Install and maintain software and hardware

Your Qualifications

Required
 

• Proficient in customer relationship building and technical support
• Strong decision-making and problem-solving skills
• Outstanding interpersonal and communication skills
• Demonstrated ability to lead and inspire a team toward achieving common goals.

You enjoy modern, technical software and would like to put yourself in a team with specialists challenging and varied projects? You value personal communication, good further education and development opportunities in a young owner-managed company? Then meet like-minded people at awinia!

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