Help Desk Technician - CLOUD TECHNOLOGY CONSULTING

Title: Help Desk Technician with Office 365 experience

Client location: New York Mid Town. 

Direct Client role.

This Role is Onsite requirement for 6 month contract Corp to Corp role with Right to Hire

 

Essential Duties and Responsibilities:

 Provide ITSM (Information Technology Service Management) support using ManageEngine ticketing system  for opening, closing, resolving, escalating and tracking requests, Incidents, events , Change Management , Problem Management , RCA ( Root Cause Analysis) and project Tasks activities.

 Provide support for Office 365 Platform migration, primarily MS Office Suite Excel, Powerpoint, Word, , Outlook and Exchange, Teams, One Drive, SharePoint, MS Apps. Like PowerBI, PowerApps

 Provide end user Support by identify, research, resolve technical issues for Desktops, Laptops, Smart Phones (Android, iPhone), Windows Desktop 11 Operating System and Desktop Applications

 Provide Voice and Telco Support including Conference Room Equipment audio/visual systems for end user including Unified communications like Teams

 Manage maintain and support Active Directory (AD) user and service Accounts, Groups

 Document Process, Procedure for End User Computing Support and maintenance.

 Support and Maintain users at satellite and remote office  

 Support for End user Devices like Printers, Copiers, WAP- Wi-Fi, Access Card Readers, CCTV.

 Maintain Inventory and Life Cycle Management of End user Computing Devices Printers, Monitors, TV, Desktops, Laptops, spare parts keyboard, mouse, Tablets, etc.

 Configure, troubleshoot, Refresh and Monthly Patching of Windows 10, 11 including Vulnerability management

Minimum Skills and Competencies:

 5+ years experience in IT Help Desk supporting end users  

 Experience with using Service ticket System like ManageEngine or ServiceNow and familiar with ITIL Request, Incident, Change, Problem managements

 Strong Knowledge of hardware Desktops, Laptops, iPad, Printers, Monitors along with Windows 10 and 11, Drivers, Golden Image creation, Standardization of hardware and software, Security Updates monthly and Office 365 Suite of Applications

 Associate Degree would be a plus or in-lieu of degree equivalent technical training / education, training and work-related experience.

 Fundamental Knowledge of Networking, Telephony and Office 365 along with AD

 Windows Server operating system and VMware Virtualization experience will be added advantage.

Technical Troubleshooting,Hardware,vmware,Incident Management,Root Cause Analysis,end user support
IT Services and IT Consulting