Help Desk Technician - Revolution Company

The perks of working here

We’re committed to providing our employees with meaningful benefits and real opportunities.  

• Competitive Pay
• Good Benefits including:
  • Medical
  • Dental (with orthodontic)
  • Disability
  • Vision
  • Life insurance
  • 401K with company match
• Attendance Bonuses
• Paid Meal Breaks
• Merit Increases
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture

Revolution is looking for a Helpdesk Technician in Terre Haute, IN. This role will be responsible for maintaining all computer workstations, phone systems, and associated software within the office building and employees in the field. The ideal candidate has excellent communication, problem-solving, and time management skills. In addition, the successful candidate will be a motivated individual who has strong attention to detail with a high level of accuracy, efficiency, and accountability. This position is required to be on-site. 

• Troubleshoot and resolve basic server, network, desktop, and software issues following published escalation guidelines to resolve issues promptly.
• Meet and exceed call volume standards along with other key performance indicators.
• Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms.
• Build customer rapport by probing, listening, and offering solutions that resolve customer issues.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Communicate and report client business issues internally to educate and inform management.
• Document and report on activities and projects in the customer relationship management system.
• Use a customer-focused, needs-based review process to educate customers about their transactions.
• Engage in active listening with callers, confirm or clarify information and manage the call according to training.

• High School diploma, or equivalent required. Associate degree in IT-related field preferred.
• 1 – 2 years of relevant experience required, in a manufacturing environment preferred.
• Experience troubleshooting/daily administration of network issues.
• Proven communication skills across all organization levels, including upper management.
• Proficiency in all relevant software systems, including MS Office suite.
• Familiarity with Microsoft Azure and/or AWS.
• Strong analytical, problem-solving, intellectual curiosity, and organizational skills.
• Understanding IT principles and ability to communicate technical concepts effectively to a varied audience.
• A strong sense of discretion and confidentiality is required.
• Ability to create, read and understand technical documents and requirements.
• Security awareness KnowBe4 platform usage and administration
• Excellent organization, prioritization, and multitasking skills.
• Work effectively as part of a team.
• Manage difficult or emotional customers calmly, politely, and professionally.
• Strong listening skills – attentive to the details, ask clarifying questions and help problem-solve.

ABOUT REVOLUTION
It’s time to redefine possible.At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And we’re just getting started. Learn more at revolutioncompany.com

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

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