Help Desk Tier 1 at Jobot
Georgetown, SC 29440
About the Job
Entry level help desk role!
This Jobot Job is hosted by: Kevin Shilney
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $25.36 - $38 per hour
A bit about us:
We are seeking a motivated and customer-focused Tier 1 Help Desk Technician to join our onsite support team in either Murrells Inlet, SC, or Georgetown, SC. In this role, you’ll be the first point of contact for technical support, troubleshooting user issues, and providing excellent customer service.
Why join us?
Job Details
Responsibilities:
Qualifications:
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Kevin Shilney
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $25.36 - $38 per hour
A bit about us:
We are seeking a motivated and customer-focused Tier 1 Help Desk Technician to join our onsite support team in either Murrells Inlet, SC, or Georgetown, SC. In this role, you’ll be the first point of contact for technical support, troubleshooting user issues, and providing excellent customer service.
Why join us?
- Health Coverage: Medical, dental, and vision insurance plans
- Financial Security: 401(k) retirement plans with company matching and life insurance
- Paid Time Off: Generous PTO, including vacation, sick days, and holidays
- Professional Development: Tuition assistance, certification reimbursement, and continuing education opportunities
Job Details
Responsibilities:
- Respond to and resolve Tier 1 help desk inquiries via phone, email, and in person
- Troubleshoot and resolve issues related to hardware, software, and network connectivity
- Assist with password resets, system access requests, and user onboarding
- Document incidents, resolutions, and escalate complex issues to Tier 2 support as needed
- Ensure all tickets are addressed within SLA timelines
Qualifications:
- High school diploma or equivalent; A+ certification is a plus
- Experience in a help desk or technical support role
- Basic understanding of Windows OS, MS Office, and common troubleshooting techniques
- Strong customer service and communication skills
- Ability to work onsite in Murrells Inlet or Georgetown
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
25 - 38 /year
