Helpdesk Analyst - Crescens Inc.
Atlanta, GA
About the Job
Title: Helpdesk Analyst
Location: Atlanta GA (Onsite)
Duration: 7 Months
Notes:
The candidate must be local to Atlanta and be able to come to the office at 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 on a daily basis.
Responsibilities
Location: Atlanta GA (Onsite)
Duration: 7 Months
Notes:
The candidate must be local to Atlanta and be able to come to the office at 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 on a daily basis.
Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ticket outside of SLA's until resolved.
- Set up equipment for employee use, performing or ensuring proper installation o cables, operating systems or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to third party support vendors for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
- Outlook, MS Office, Win 10, Active Directory, COTS applications. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.
- Experience with hands on computer technical support involving user issues with
- Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc
- Using and monitoring helpdesk ticket systems.
- Hardware setup and software installation.
- Active Directory Support
- Any computer certifications would be an asset.
Source : Crescens Inc.