Helpdesk Analyst at Hub Technology Group
Boston, MA
About the Job
REMOTE CONTRACT - W2 ONLY -
2+ years of professional experience or mix of internships, co-ops, etc
Associates Degree or equivalent combination of education and experience.
Impeccable customer service and end user empathy
Technical proficiency with a variety of software, hardware and applications
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
2+ years of professional experience or mix of internships, co-ops, etc
Associates Degree or equivalent combination of education and experience.
Impeccable customer service and end user empathy
Technical proficiency with a variety of software, hardware and applications
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
